Verus Technologies

December 28, 2007

Getting rid of old computers

Filed under: Uncategorized — trey @ 5:14 pm

An article posted describes yet another example of how important it is to pay attention to the disposing of old computers and computer peripherals.

http://newsvote.bbc.co.uk/mpapps/pagetools/print/news.bbc.co.uk/2/hi/uk_…

A phrase has even been coined to describe new methods for obtaining information that can be used for identity theft and other criminal activities: “Dumpster Diving”

Everything we use for storage has the ability to store recoverable bits of information. Deleting a file from the file manager will not remove it from the disk. Technically, this only deletes the link to the file, but the ones and zeros that represent the file are still intact.

Here is an incomplete of things that cannot be thrown away w/o properly 'wiping' the data :
USB Memory keys / Flash disks
Flash memory cards
CDs
DVDs
iPods
Hard drives (internal, external, laptops, desktops)
Phones
PDAs
Backup tapes/drives
System recycle bins

Any data deleted at any time during the life of the hardware, is likely to be at least partially recoverable. There are free and nearly free utilities to can scan devices looking for fragments of files, and can subsequently restore access to them. Generally, these utilities write random bit patterns to the drive and effectively overwrites any existing file fragments. In most cases, formatting is not effective at removing traces of files.

Other options are to encrypt files, folders, and even entire hard drives. Encryption options are readily available, and should be discussed when arming employees with laptops.

Thinks to remember :
Don't just throw out computers; they may have data on them.
Check optical drives, AND floppy drives for media.
Shred or cut up optical and floppy media.
Don't throw away flash media w/o scrubbing them first.
Have system hard drives from old systems manually scrubbed.
Don't throw away old backup tapes even if you think they don't work.

RS

Mac and AD integration saga

Filed under: Uncategorized — trey @ 1:10 am

Well, I got real familiar with the mac today (Mac OS 10.4.11).  I set out to follow the instructions laid out by Eriq Neal and posted at http://www.smallbizserver.net/Default.aspx?tabid=266&articleType=CategoryView&categoryId=28 under the heading “Connecting a Macintosh to an SBS 2003 Server via SMB (2007)”.  And I ran into some very unexpected behavior.  On Phase II, step 21, the documentation states “[Note” If this short name is the same as the Active Directory username, you will not be able to log in to Active Directory.]”  In my case, the short name and the AD account name WERE different, but I still had problems.  In my case, the Name field matched the AD directory name.

MAC

                Name : Susans

                Shortname: diamond

AD

                Full Name: Susan Smith

                Account usrname : susans

 

 I was able to log in via active directory credentials from the Apple login screen, but it never asked me to create a portable home directory as described in step 27.  What it DID do was drop me into the home directory of the existing mac user diamond, but I didn’t have the proper permissions to do much of anything since technically the home directory was ‘owned’ by the user diamond, but I was logging on as domain\susans.  (I was able to determine only later that it was a permissions issue.)  I was unable to Log Off, Restart, or do much of anything.  I actually had to hold the power button.

So, I thought, well perhaps I should change the Name field of the local user so that it doesn’t match the AD account name.  Well, this could have worked, I think, had I not already logged in with it mixed up.  

MAC

                Name : Susan Smith

                Shortname: diamond

AD

                Full Name: Susan Smith

                Account username : susans

 

After changing the name, I got a brand new desktop, but I still had a permissions problem.  When I dropped to a terminal, and did ‘ls –al’ in the /Users folder, I saw a home directory for both the local diamond and susans, but they were both ‘owned’ by the local user diamond.  Again, not quite the permissions I needed. 

So, I changed them again :

MAC

                Name : Susan Mac

                Shortname: diamond

AD

                Full Name: Susan Smith

                Account username : susans

 

I logged back on as the local user diamond, and deleted the AD account from Other Accounts in Preferences -> Accounts.  (That was another thing, when the Name of the local account, matched the AD account name, it never created a separate user account.)  Now I logged in ‘fresh’ as domain\susans and got my home directory, and it was finally owned by the AD user. 

Quite an ordeal.  Not to mention that twice along the way, the keyboard seemed to inexplicably change it’s character set, globally.  It ‘seemed’ to correspond to my running of the Directory Access utility, but I’m not sure.  Even to the point where one time I tried to log in, but it wouldn’t type the English character-set.  It was literally, Greek, Japanese, and special ASCII symbols which obviously weren’t the right password.  I nearly fell out of my chair because effectively, I was locked out of the machine.  Somehow, after multiple reboots, the character set magically returned to regular English.  I called Apple tech support and they had me delete a ‘caches’ folder.  I dunno.  The problem never came back, but I am still nervous that I’m going to get a call tomorrow…

Now, one thing that I don't know, is what happens when the Mac (in this case a mac book pro) is taken offsite and the user tries to log in as the AD user?  Are the credentials cached anywhere?  If I find out, I'll be sure to post it here.

 

RS     

Content Management Systems

Filed under: Uncategorized — trey @ 12:00 am

 

Traditionally all websites are maintained and managed by web design professionals.  The path is the business person identifies a need, notifies the web developer, the web developer makes the change, verifies the change with the business person, once approved the web developer published the change to the Internet.  The whole process can even involve more personnel and time.  For major website initiatives and changes, this process is common and useful to get the right people involved.  For small updates, this process is overkill.  Small updates might be a change to a calendar, a service list or even updating a picture in a staff member's biography.

To improve this process and enable business personnel Content Management Systems (CMS) have been developed.  CMSs provide a simple interface for anyone with basic computing skills to edit, update and maintain sophisticated websites.   Now the business user can change a website's content, calendars, add pages, change the entire sites look and feel and more.  CMSs also benefit web developers.  Now rather than building every component and every page of a website, the developer can easily add components for calendars, catalogs, shopping carts, galleries, etc.  With a CMS, a basic content website can be online in minutes or hours.  A full functioning ecommerce site a day or two.

There are literally hundreds of CMSs on the market.  Many very good CMSs fall under the category of free open source software.   There are also CMSs that costs thousands of dollars with large support and implementation plans behind them. And CMSs that work with a variety of existing software common to most companies such as Microsoft's SharePoint product.   For our own website and our clients, Verus Technologies has implemented the Drupal CMS.  Many webhosts provide CMS installations with their most basic accounts making installing and using a CMS to power your website extremely low cost.

With Drupal we found have there are a lot of features already available through the existing modules, 100s of existing themes thus making it possible to create dynamic, low cost, easy to manage web sites in a short time frame.

December 26, 2007

End User’s iPhone Experience

Filed under: Uncategorized — dana @ 12:00 am

 

On November 14th, 2007 I ordered a new iPhone.  Within 24 hours I began checking online to see the shipment status.  Each day my hopes of a speedy delivery were smoldered.  On November 21st, I looked another time online to see that my iPhone was finally in transit but it was coming all the way from Shenzhen, China!  Darn it!  I wasn't going to be able to show it off to my family on Thanksgiving Day.  November 23, the day after Thanksgiving, my doorbell rang at 9am.  As I took the box from the FedEx delivery man, I had to tell him, "This is an iPhone.  I am so excited!"  I put my kids in front of the TV (my babysitter sometimes J) so I could activate it. 

3 days before receiving my iPhone, Apple sent me an email – Your iPhone is coming.  Time to get ready.  The email contained directions for activating the phone, checking out calling plans, and suggestions of how to prepare for the syncing of contacts, email, iTunes and calendars.  I watched the 20 minute tutorial showing me all the cool functions the iPhone has.  I was impressed with how simple everything seemed to be. 

As my kids watched TV, I sat down and opened the email Apple sent me.  I clicked on the link for activating my phone and I was up and running in less than 10 minutes.  Everything didn't only seem simple, it really was.

I couldn't keep my hands off the phone for the first 3 or 4 days.  I surfed the internet, checked email, listened to music, sent and received text messages, made conference calls while on speakerphone, watched YouTube, and looked up driving directions.  I couldn't believe how cool it was.  I wanted to show it off to everyone. 

While showing off the camera to my sister, it froze!  I kept touching the screen and nothing would happen.  Oh no!  I tried turning it off.  It wouldn't turn off because the touch screen wouldn't work to slide to power off.  I held down the sleep button and it finally turned off.  Restarting it seemed to make it work okay.  Relief.

While driving to meet my husband for lunch, I tried to call him.  Nothing.  Again the touch screen was not responding.  I held down the sleep button to turn it off again.  Freezing numerous times in the first week.  This was beginning to worry me.  I called Apple after returning to my office and was given directions of how to reset the iPhone.  I was also advised to turn the phone off at least once a week.  Since doing as directed, my iPhone has not crashed again.  Thank God!  I wasn't looking forward to giving it up to be repaired or having to exchange it with another iPhone.  A call to Apple care did the trick.

Overall, I can say I love my iPhone.  There are a few things I miss about my previous cell phone though.  I was able to text numerous people at one time, take digital videos and I was able to record voice memos.   iPhone does not (at this time) have those functions. 

I just got a new car that has a 16 GB hard drive that will supposedly sync with my iPhone to play music but I have not found a way to do that yet.  I can't say if it's an issue with the phone, the car or my understanding of how to sync the car and phone.  I was hoping for a plug and play capability but it's not working out right now.  The car dealer promises to help me work it out. 

For Christmas, I received the i-P23 portable speaker system for iPod.  The Apple Store salesman promised it would work with my iPhone.  When I put my iPhone in the speaker dock, a message appeared on my phone saying something about the speakers not being designed to work with iPhone.  Another message came up asking me if I would like to put my phone in Airport mode.  If yes, I would not be able to place or receive calls.  The salesman mentioned that it was a good idea to answer yes when asked this question because the interference of an incoming call may blow out the speakers.  I answered yes and music started pumping out of the speakers.  Everything works and sounds great.

3rd party developers (Hackers) have designed applications such as a voice recorder for the iPhone but Apple does not recognize them and will void any warranty on a phone that has 3rd party content downloaded.  I have sent Apple my wish for an update that will include a voice recorder and multiple recipient text capability.  I have faith they will find a way to fulfill my wish.

Dana Tennyson

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